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Part 1 Management: managers and managing; the evolution of management theory. Part 2 The environment of management: the organizational environment; the global environment; ethics, social responsibility, and diversity. Part 3 Managing decision making and planning: the manager as a decision-maker; the manager as a planner and strategist. Part 4 Managing organizational architecture: managing organizational structure; organizational control and culture; human resource management. Part 5 Managing people and groups: the manager as a person; motivation, leadership, groups and teams; communication; organizational conflict, politics, negotiation, and change. Part 6 Managing essential operations and processes: managing information systems and technologies; operations management - quality, efficiency,and responsiveness to customers; the management of innovation; product development, and entrepreneurship.