Check-In, Check-Out, Second Canadian Edition, is a Canadian text for front office operations courses that assumes little prior industry experience for college students. Based on a cycle of chapters that walk a student through a hotel operation in the same sequence as a guest encounters a hotel, Vallen, Vallen and Robinson provide the essentials of successful lodging management. Now features a new housekeeping chapter (Chapter 3), end of chapter case studies , and new virtual hotel software bound into back of the text!