Everybody talks about an empowered workforce but no one has one. Managers constantly complain that their people are more empowered than they think they are. They've told them they're empowered, so why don't their people act like it? Firstly, it's not enough to just tell people they are empowered - you have to show them. And secondly, because from the beginning empowerment has been driven by consultants. It's been delivered by high-cost, low-impact, top-down initiatives. Now people in business are waking up to the fact that you can't deliver empowerment with hit and run consultants. If you want your people to be engaged in and continually improving the business, they've got to be doing it for themselves. The answer is Grass Roots Management. Give people the plans, tools, time, money and permission, and watch them build your business. Available as a book or in dramatised audio book form on CD and cassette.