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H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus. Daryl R. Conner is an internationally recognized expert in the field of change management. Mr. Conner is the founder and CEO of the research-based consulting firm ODR, Inc. His previous books inlcude Managing at the Speed of Change and Leading at the Edge of Chaos. Nicholas F. Horney, Ph.D., has 25 years of experience as a corporate human resources executive. Dr. Horney is the Vice President of Client and Constituency Relations at the Center for Creative Leadership and was formerly Vice President of Consulting Services at ODR, Inc.

Change and the New Millennium. Change Management: Strategic Risks to Successful Project Implementation. Change Management: Tactical Risks to Successful Project Implementation. Implementation Architecture. How MOC Fits Into the Project Management Methodology. Applying MOC to a Process Redesign Project--Phases I and II. Applying MOC to a Process Redesign Project--Phases III and IV. Applying MOC to an SAP (R/3) Project. Appendices: A: Glossary. B: MOC Timeline Chart for a Total Process Redesign Project.