Hal Urban brings a lifetime of experience as a leading figure in the Character Education movement to this follow-up to LIFE'S GREATEST LESSONS, his phenonenal word-of-mouth bestseller that put him on the self-help map. POSITIVE WORDS, POWERFUL RESULTS reveals the awesome potential of a fundamental tool we all have at our fingertips: language. With his down-to-earth approach that blends clear-headed guidance with gentle humour, Urban reveals concrete strategies for how we can use words to heal and strengthen, build lasting relationships, improve performance, enhance morale, celebrate our emotions and transform our lives and the lives of those around us. Both prescriptive and uplifting, POSITIVE WORDS, POWERFUL RESULTS share simple truths about the many ways in which words make us human. As Mark Twain once said, 'I can live for two months on one good compliment.'