Acknowledgments
Introduction
Part One Sharing Information: The Whys and Hows
Chapter 1: Your Message
Media Choices
Internal Announcements
External Announcements
Promotional Writing Basics
E-Mail Basics
Blogging, Facebooking, Twittering . . .
Words Are Forever
What Works for You?
Chapter 2: Style
Target Your Audience
Pinpoint Your Message
Get the Phrase Out!
Image Matters
Whats Your Style?
Part Two The Perfect Phrase
Chapter 3: Company News
Newsletters
Press Releases
New Customer Service Initiatives
New Products
New Services
Announcements to Investors
Chapter 4: Customer Care and Events
New Online Features
Special Sales
Contests
Event Announcements and Invitations
Conferences
Free Consultations
Online Feedback Forums
Product Recalls
Chapter 5: Announcing Transitions to the Public
Renovations
Closing / Moving / Adding Locations
New Management
New Partners
Mergers and Acquisitions
Chapter 6: Internal Announcements to Inform and Inspire
Message of the Day / Week / Month
Internal Newsletters
Encouraging Wellness
Company Incentives
Congratulations to the Team
Training Opportunities
Conferences and Expos
Company Events
Chapter 7: Other Important Internal Announcements
Restructuring / Reorganization
Changes in Policy
Cyberspace Policies
Raising Morale in Tough Times
Layoffs
Workplace Safety
Performance Reviews and Feedback
Customer Service Reminders
Chapter 8: Personnel Announcements
Now Hiring
New Management
New Team Members
Promotions
Chapter 9: Reaching Out
Opinion Polls
Links and Affiliate Programs
Working Together
Participating in Your Community
Seeking Testimonials
Chapter 10: Purpose-Specific Nonprofit
Membership Drives
Fund-Raising / Requests for Donations
Requests for Volunteers
Engaging the Next Generation
Great Voices to Inspire
Chapter 11: Thank You!
Thank You for Your Business
Thank You for Your Dedication
Thank You for Your Donation
Thank You for Referrals
Part Three Writing Your Perfect Phrases
Chapter 12: Your Perfect Phrases
Have You Made Some Perfect Notes?
What Makes a Phrase Perfect?
A Perfect Brainstorm
A Perfect Buddy
Six More Perfect Phrase Tips
Perfect!
Chapter 13: Write On!
Six Steps to Good Writing
Perfect Structure
The Top Five Grammar Flubs
Translation Flubs
Grammar-Check, Spell-Check, and Human-Check
Conclusion
Resources