Re-Engineering; Total Quality Management; Delayering; Value-based Disciplines; Benchmarking; Transformation. Companies have embraced dozens of new change initatives in recent years. Yet, despite well-intentioned efforts, the bottm line is depressingly the same: Change is not working, or is not working well. Workers, managers, team leaders and CEO's alike are wondering, what went wrong? In this timely book, award-winning business writers revael the missteps miscalculations and lessons learnt by companies on the road to change, focusing on the most neglected aspect of the whole process: the human factor.