This book considers the different types of service, where they can be found in the various sectors of the industry and the customers' expectations of the service. It is written by experienced college lecturers, is supported with videos obtainable from HCTB and contains up-to-date material on counter and vending service. It is appropriate for City & Guilds 707(1) and (2), SCOTVEC and the BTEC first certificate in catering.