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James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, The Truth About Leadership, A Leader's Legacy, Credibility, Encouraging the Heart, The Leadership Challenge Workshop, and over a dozen other books and workshops on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices of Exemplary Leadership. They are among the most sought-after scholars and educators on the subjects of leadership and leadership development.
1 How to Use This Workbook.
2 The Seven Essentials of Encouraging the Heart.
3 Set Clear Standards.
4 Expect the Best.
5 Pay Attention.
6 Personalize Recognition.
7 Tell the Story.
8 Celebrate Together.
9 Set the Example.
10 Moving Forward.
Appendix: Ideas for Encouraging the Heart.
Notes.
Acknowledgments.
About the Authors.