Written from both a practical and educational point of view, it explains in detail the business environment, the workings of an office and the impact of technology on routine office activities and efficiencies

Essential administration & reception skills are clearly explained in a step-by-step approach

The impact of technology on the office is presented in a style suitable for the beginner, and yet comprehensive enough to enable a student to make informed decisions about technology

Divided into 5 units, each unit begins with an introduction/preview and ends with chapter summaries and short questions based on the FETAC examination format

Assignments aimed at promoting self-study, group discussion & project work are also provided at the end of each unit

Written for FETAC Level 5 Information Systems & Administration syllabus, it is also suitable for :

- HETAC Office Information Systems (Higher Certificate) - FETAC Level 5 Business Administration - Institutes of Technology - Office Information and Systems Syllabi - City & Guilds - Information Technology and Business Administration courses - RSA - Secretarial Procedures Level II - Pitman - Office Practice Level II