For courses on Business Communication, Leadership, Management, Speech Communication, Interpersonal or Relationship Skills.

Short and easy to read-yet substantive-this practical, learner-centered handbook was written by an experienced communicator who has taught thousands of corporate managers, military officers, and college students how to become better listeners. Unlike other texts on listening-which are either too long on theory or too short on substance-it teaches theoretically-based and acknowledged techniques-thoughts, attitudes, and skills-necessary for becoming a better listener. A variety of interesting, engaging, interactive, and sometimes humorous examples and exercises keep students personally involved with the content.