PART ONE: PRELIMINARIES TO INTERPERSONAL COMMUNICATION
1. Foundations of Interpersonal Communication
Why Study Interpersonal Communication
The Nature of Interpersonal Communication
Elements of Interpersonal Communication
Principles of Interpersonal Communication
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: The Values of Interpersonal Communication in the 21st Century
Self-Test: What Do You Believe about Interpersonal Communication?
Ethics in Interpersonal Communication: Ethical Questions
Understanding Theory and Research: Communication Theories and Research
Understanding Interpersonal Skills: Mindfulness
2. Culture and Interpersonal Communication
Culture
How Cultures Differ
Principles of Intercultural Communication
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: The Importance of Culture in Interpersonal Communication
Self-test: How Ethnocentric Are You?
Self-test: What Are Your Cultural Beliefs and Values?
Self-test: What's Your Cultural Orientation?
Ethics in Interpersonal Communication: Culture and Ethics
Understanding Theory and Research: Culture Shock
Understanding Interpersonal Skills: Cultural Sensitivity
3. Perception and the Self in Interpersonal Communication
The Self in Interpersonal Communication
Self-Awareness
Self-Esteem
Perception in Interpersonal Communication
Impression Formation
Impression Management: Goals and Strategies
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: Understanding Self-Talk
Self-Test: How's Your Self-Esteem?
Self-Test: How Accurate Are You at People Perception?
Ethics in Interpersonal Communication: Perspectives on Ethics
Understanding Theory and Research: The Just World Hypothesis
Understanding Interpersonal Skills: Other-Orientation
4. Listening in Interpersonal Communication
The Importance of Listening: Professional and Relationship Benefits
The Process of Listening
Listening Barriers
Culture, Gender, and Listening
Styles of Effective Listening
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: Listening to Gender Differences
Self-Test: How Do You Listen?
Ethics in Interpersonal Communication: Ethical Listening
Understanding Theory and Research: Listening to Lying
Understanding Interpersonal Skills: Openness
PART TWO. MESSAGES
5. Verbal Messages
Principles of Verbal Messages
Guidelines for Using Verbal Messages Effectively
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: Talking about Difficult Topics
Self-Test: How Assertive Are Your Messages?
Self-Test: Can You Distinguish Facts from Inferences?
Ethics in Interpersonal Communication: Lying
Understanding Theory and Research: Theories of Gender Differences
Understanding Interpersonal Skills: Metacommunication
6. Nonverbal Messages
Channels of Nonverbal Communication
Functions of Nonverbal Communication
Nonverbal Communication and Culture
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: Teaching Effectiveness
Self-Test: Do You Avoid Touch?
Self-Test: What Time Do You Have?
Ethics in Interpersonal Communication: Interpersonal Silence
Understanding Theory and Research: Biological and Social Clocks
Understanding Interpersonal Skills: Immediacy
7. Emotional Messages
Principles of Emotions and Emotional Messages
Obstacles to Communicating Emotions
Skills for Expressing Emotions
Skills for Responding to the Emotions of Others
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: Media, Internet, and Interpersonal Violence
Self-Test: How Do You Feel about Communicating Feelings?
Ethics in Interpersonal Communication: Motivational Appeals
Understanding Theory and Research: Theories of Emotions
Understanding Interpersonal Skills: Flexibility
8. Conversational Messages
The Conversation Process
Conversational Management
Conversational Disclosure: Revealing Yourself
Organizational Conversation
Conversational Problems: Prevention and Repair
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: Social Networking
Self-Test: How Satisfying Is Your Conversation?
Ethics in Interpersonal Communication: The Ethics of Gossip
Understanding Theory and Research: Online Relationship Theories
Understanding Interpersonal Skills: Expressiveness
PART THREE. INTERPERSONAL RELATIONSHIPS
9. Interpersonal Relationships: Stages and Theories
Relationship Stages
Relationship Theories
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: Homosexual and Heterosexual Relationships
Self-Test: What Do Your Relationships Do for You?
Ethics in Interpersonal Communication: Your Obligation to Reveal Yourself
Understanding Theory and Research: Relationship Commitment
Understanding Interpersonal Skills: Positiveness
10. Interpersonal Relationships: Development and Deterioration
Relationship Development
Relationship Maintenance
Relationship Repair
Relationship Dissolution
Summary
Key Terms
Choice Points
Critical Thinking Questions
My Communication Lab Explorations
Special Features
Ask the Researcher: The Death of a Relationship
Self-Test: What Do You Believe about Relationships?
Ethics in Interpersonal Communication: Information Ethics
Understanding Theory and Research: Jealousy
Understanding Interpersonal Skills: Empathy
11. Interpersonal Relationship Types: Friendship, Love, Family, and Workplace
Friendship
Love
Family
Workplace Relationships
Relationship Violence
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: Dysfunctional Family Patterns
Self-Test: What Kind of Lover Are You?
Self-Test: Is Violence a Part of Your Relationship?
Ethics in Interpersonal Communication: Relationship Ethics
Understanding Theory and Research: Love Styles and Personality
Understanding Interpersonal Skills: Supportiveness
12. Interpersonal Conflict and Conflict Management
Preliminaries to Interpersonal Conflict
Principles of Interpersonal Conflict
Conflict Management Stages
Conflict Management Strategies
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: Arguing Assertively
Self-Test: How Verbally Aggressive Are You?
Self-Test: How Argumentative Are You?
Ethics in Interpersonal Communication: Ethical Fighting
Understanding Theory and Research: Conflict and Gender
Understanding Interpersonal Skills: Equality
13. Interpersonal Power and Influence
Principles of Power and Influence
Uses of Power and Influence
Misuses of Power and Influence
Summary
Key Terms
Critical Thinking Questions
Choice Points
My Communication Lab Explorations
Special Features
Ask the Researcher: Achieving Power
Self-Test: How Powerful Are You?
Self-Test: How Credible Are You Interpersonally?
Ethics in Interpersonal Communication: The Ethics of Compliance-Gaining Strategies
Understanding Theory and Research: Compliance-Gaining (Another Typology)
Understanding Interpersonal Skills: Interaction Management
Glossary of Interpersonal Communication Concepts
Glossary of Interpersonal Communication Skills
Bibliography
Index
Credits
