Carol M. Cram is the author of more than 35 textbooks on computer applications, business communications and Internet-related subjects. Ms. Cram was also a long-time faculty member at Capilano College in North Vancouver, where she served as the Convenor of the Executive Support Program and the Program Consultant for Business and Computers in Continuing Education as well as instructor of business and computer-related courses. An esteemed professional and respected author, Dan Oja, along with June Parsons, purchased an Apple II+ in 1981 and quickly became fluent in BASIC, dBASE II, Lotus 123, WordStar, and a variety of accounting programs. The next year, he and Dr. Parsons opened a successful small computer retail store that offered software instruction to children and adults. With Dr. Parsons, Mr. Oja began writing and creating educational software for Course Technology in 1992. Together, they contributed to the leading success of the Windows for Business and Illustrated Series. They also developed the New Perspectives, e-Course, and Practical series. Today, Mr. Oja's and Dr. Parson's team of highly skilled media specialists and desktop publishers located in various states and provinces work together via the Internet to deliver exceptional texts. David W. Beskeen has authored or co-authored numerous successful computer books since 1992, including more than 25 titles for Course Technology. He has guided readers in mastering PowerPoint (R), Word, Excel, Internet Explorer, Outlook, Windows (R), Livemotion and other leading proprietary software packages. An expert in applied technology, Mr. Beskeen has extensive teaching and consulting experience in today's computer technology. Jennifer Duffy is a freelance author who lives and works in New Hampshire. She has been writing leading texts for Course Technology for more than ten years and has authored previous editions of MICROSOFT (R) WORD ILLUSTRATED for the popular Office series. Ms. Duffy has worked successfully in the business world as a writer, editor and public relations liaison. She combines her strong business knowledge and expertise in Word with exceptional writing skills that ensure the clarity of this and each of her other books. Ms. Elizabeth Eisner Reding has authored numerous books for Delmar and Course Technology on a variety of software programs, including Adobe (R) Photoshop, Microsoft (R) Office, and Microsoft (R) Publisher. Living in New Mexico with her husband, Ms. Reding spends her free time grilling, water gardening, road and mountain biking, and collecting Southwestern art. June Jamrich Parsons is an educator, digital book pioneer, co-author of Texty and McGuffey award-winning textbooks and a TAA fellow. She co-developed the first commercially successful multimedia, interactive digital textbook that established the standard for platforms now being developed by numerous educational publishers. Her career includes extensive classroom teaching, product design for eCourseware, textbook authoring for Course Technology and Cengage, creative strategist for MediaTechnics Corporation and director of content for Veative Virtual Reality Labs. She holds a Ph.D. in instructional technology, C.C.P. (Certified Computing Professional) certification and is a member of the Association for Computing Machinery. Lisa Friedrichsen is a professor at Johnson County Community College in Overland Park, Kansas, where she teaches database and web development classes. As an author, she has written several prominent Access, Office and Web-related textbooks. Ms. Friedrichsen combines her ability to teach with extensive industry experience to create clear, practical presentations. She has a B.S. in engineering from Iowa State University and an M.B.A. from Drake University. She worked for a decade at IBM Corporation before becoming a consultant, author and college professor.
