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Kathryn A. Booth, RN-BSN, RMA (AMT), RPT, CPhT, MS is a registered nurse (RN) with a masters degree in education as well as certifications in phlebotomy, pharmacy tech, and medical assisting. She is an author, an educator, and a consultant for Total Care Programming, Inc. She has over 30 years of teaching, nursing, and healthcare experience that spans five states. As an educator, Kathy has been awarded the teacher of the year in three states where she taught various health sciences, including medical assisting in both a classroom and an online capacity. Kathy serves on the AMT Examinations, Qualifications, and Standards committee, as well as the advisory board for two educational institutions. She stays current through working at various practice settings as well as obtaining and maintaining certifications. Her larger goal is to develop up-to-date, dynamic healthcare educational materials to assist her and other educators and to promote healthcare professions. In addition, Kathy enjoys presenting innovative new learning solutions for the changing healthcare and educational landscape to her fellow professionals nationwide. Leesa G. Whicker, BA, CMA (AAMA) is a Certified Medical Assistant with a BA in art with a concentration in art history. She is an educator with more than 20 years of experience in the classroom. With 35 years of experience in the healthcare field as a medical assistant, a research specialist in molecular pathogenesis and infectious disease, and a medical assisting program director and instructor, she brings a broad background of knowledge and experience to the classroom. As a curriculum expert, she has served on several committees, including the Writing Team for the Common Course Library for the North Carolina Community College System and the Curriculum Committee at Central Piedmont Community College. She remains an active member of the Curriculum Committee. Leesa was among the first instructors to develop online courses and remains active in online curriculum development. She has presented Methods of Active and Collaborative learning on the national level. Her passion is finding novel and varied ways to reach the ever-changing learning styles of todays students. She currently teaches at Central Piedmont Community College in Charlotte, North Carolina. Terri D. Wyman, AS, CPC, CMRS has 35 years of experience in the healthcare field, first as a CMA specializing in hematology/oncology and homecare and then in the medical billing and coding field. At the suggestion of a coworker, she began her career in education as instructor and program director for both medical assisting and medical billing and coding programs for several technical schools in New England. Currently, Terri is the financial applications analyst at Baystate Wing Hospital, where her love of teaching continues in the hospital setting. She is active with her local AAPC chapter and is on the National Advisory Board for the American Medical Billing Association (AMBA). She provides continuing education opportunities for AMBA members by writing numerous billing and coding programs and speaking at their national conferences on medical coding topics, including ICD-10. In the rapidly changing world of healthcare billing and coding, she is excited to continue sharing the language of billing and coding with instructors, students, and career professionals. Terri sends special thanks to Dale for his unending support and to Francis Stein, MD, whose patience with a new medical assistant years ago showed her the joy of learning and education.

Unit ONE: Medical Assisting as a Career Chapter 1: Introduction to Medical Assisting Chapter 2: Healthcare and the Healthcare team Chapter 3: Professionalism and Success Chapter 4: Interpersonal Communication Chapter 5: Legal and Ethical Issues Unit TWO: Safety and the Environment Chapter 6: Basic Safety and Infection Control Chapter 7: Patient Reception Chapter 8: Office Equipment and SuppliesUnit Three: Communication Chapter 10: Written and Electronic Documents Chapter 11: Medical Records and Documentation Chapter 12: Electronic Health Records Chapter 13: Telephone Techniques Chapter 14: Patient EducationUnit Four: Administrative Procedures Chapter 15: Managing Medical Records Chapter 16: Schedule Management Chapter 17: Insurance and Billing Chapter 18: Diagnostic Coding Chapter 19: Procedure Coding Chapter 20: Patient Billing and Collections Chapter 21: Financial ManagementUnit Nine: Medical Assisting Practice Chapter 56: Practice Management Chapter 57: Emergency Preparedness Chapter 58: Preparing for the World of WorkAppendix I: Prefixes, Suffixes and Word Roots InCommonly-Used Medical TermsAppendix II: Abbreviations and Symbols Commonly Used in Medical NotationsAppendix III:Diseases and DisordersAppendix IV: The Electronic Health RecordGlossary