Introduction xiii
Chapter 1 Building the Foundation 1
The Project Management Journey 2
Is It a Project? 3
Where Are We Going? 4
A Bird's-Eye View 5
Know the Structure of Your Organization 8
Benefiting from Project Management Practices 14
Tools of the Trade 16
Understanding Project Processes 18
Twenty-first Century Project Management 23
What's Old Is New Again 24
Constraints 24
Where Do You Go from Here? 27
Becoming PMP (R) Certified 28
Certifying with CompTIA (R)'s Project+ 29
Formal Education Programs 29
Terms to Know 30
Review Questions 31
Chapter 2 Developing Project Management Skills 33
A Little Bit of Everything 34
Communication Is the Key 35
Organizing Techniques 35
General Management Skills 42
People Management Skills 43
Communicating Your Style 44
Exchanging Information 45
Active Listening 49
How Many Connections Are There? 51
Ten Tips for Communicating Effectively 52
Terms to Know 53
Review Questions 54
Chapter 3 Initiating the Project 55
Selecting Projects for Success 56
How Projects Come About 57
Project Generators-Needs and Demands 58
Project Requests 59
Business Case 62
Selecting and Prioritizing Projects 64
Feasibility Study 70
Meeting the Stakeholders 71
Working with the Project Sponsor 71
Documenting Stakeholder Roles and Responsibilities 73
Competing Needs of Stakeholders 75
Creating the Project Charter 76
Purposes for the Charter 76
Essential Elements of a Project Charter 78
Holding the Project Kickoff Meeting 81
Creating the Agenda 82
Terms to Know 83
Review Questions 84
Chapter 4 Defining the Project Goals 85
Agreeing on the Deliverables 86
Goals and Objectives 86
Deliverables 89
Discovering Requirements 90
The Role of the Business Analyst 91
Requirements-Gathering Process 92
Critical Success Factors 94
Identifying Assumptions and Constraints 96
Defining Assumptions 97
Defining Constraints 98
Creating the Project Scope Statement 99
Contents of the Project Scope Statement 100
Obtaining Sign-off 102
Creating the Project Scope Management Plan 103
Creating the Communications Plan 103
Terms to Know 105
Review Questions 106
Chapter 5 Breaking Down the Project Activities 107
Constructing the Work Breakdown Structure 108
Organizing the WBS Levels 109
Work Packages 111
Identification Codes 112
Outline View 113
Defining Tasks and Activities 114
Managing the Work 114
Activity Sequencing 116
Determining Milestones 117
Constructing the Responsibility Assignment Matrix 118
Estimating Activity Durations 120
Expert Judgment 120
Parametric Estimating 120
Establishing Dependencies 121
Constructing a Network Diagram 122
Precedence Diagramming 123
Activity on Node 124
Diagramming Method of Choice 124
Terms to Know 124
Review Questions 125
Chapter 6 Planning and Acquiring Resources 127
Planning the Project Team 128
Skills Assessment 129
Deciding Who's Needed 131
Negotiating for Team Members 132
Staffing Assignments 134
Acquiring Materials, Supplies, and Equipment 135
Questions to Ask 136
Make or Buy 138
Procurement Plan 139
Resource Plan 139
Contracting for Resources 140
Request for Proposal and More 141
Soliciting Bids 142
Choosing a Supplier 143
Awarding the Contract 145
Closing Out the Contract 145
Terms to Know 145
Review Questions 146
Chapter 7 Assessing Risk 147
Identifying Risks 148
Types of Project Risks 150
Common Project Risks: Where Are They Hiding? 150
Identification Techniques 154
Risk Analysis Techniques 160
Risk Probability and Impact 160
Risk Tolerance 163
Planning for Risks 164
Responding to Risks 165
Escalate 166
Accept 166
Avoid 166
Transfer 167
Mitigate 167
Exploit 168
Share 168
Enhance 168
Contingency Planning 168
Residual and Secondary Risks 169
Risk Management Plan 169
Terms to Know 171
Review Questions 172
Chapter 8 Developing the Project Plan 173
Creating the Project Schedule 174
Project Schedule Assistance 175
Project Schedule Components 176
Program Evaluation and Review Technique 176
Calculating the Critical Path 180
Working with the Project Schedule 185
Schedule Display Options 189
Quality Management Plan 191
Documenting the Plan 192
Cost of Quality 194
Terms to Know 195
Review Questions 196
Chapter 9 Budgeting 101 197
What Makes Up a Budget? 198
Project Costs 198
Direct Costs vs. Indirect Costs 200
Gathering the Docs 200
Budgeting Process 201
Budget Items 201
Budget Woes 202
Following the Processes 203
Estimating Techniques 204
Analogous Estimating 204
Bottom-Up Estimating 204
Resource Cost Rates 205
Parametric Estimating 205
Computerized Tools 205
Ask the Experts 205
Ask the Vendors 206
Estimating Costs and Finalizing the Budget 206
Questions to Ask 208
Finalizing the Budget 208
Down Memory Lane 210
Are You in Control? 210
What's the Cost? 211
Budget Approvals 212
Establishing a Cost Baseline 212
Call It a Plan 214
How Big Is It? 215
Obtaining Approvals 216
Terms to Know 217
Review Questions 218
Chapter 10 Executing the Project 219
Assembling the Team 220
Project Team Kickoff Meeting 221
Five Stages of Team Development 222
Effective Team Characteristics 225
Negotiation and Problem-Solving Techniques 226
Start at the Beginning 227
The Five Approaches to Problem Resolution 228
Project Manager's Role in Team Development 230
Rewarding Experiences 230
Leadership Power 234
Gaining Trust and Respect from Team Members 235
Professional Responsibility 237
Progress Reporting 240
Who Gets What? 240
Status Reports and Action Logs 240
Taking Corrective Action 244
Terms to Know 245
Review Questions 246
Chapter 11 Controlling the Project Outcome 247
Change Happens 248
How Changes Come About 249
Establishing Change Management Control Procedures 251
The Purpose of the Change Control System 251
Establishing a Change Control Board 253
Tracking Changes 254
Assessing the Impacts of Change 255
Calling in Reinforcements 256
Adjusting for Scope and Schedule Changes 256
Managing and Revising Costs 259
Monitoring and Controlling Project Processes 260
Performance-Reporting Tools 260
Risk Monitoring 262
Is the Project in Trouble? 263
Just Say No 263
Early Warning Signs 264
Terms to Know 265
Review Questions 266
Chapter 12 Closing the Books 267
Happy Endings 268
Details, Details 269
Breaking Up Is Hard to Do 274
Training and Warranty Period 275
Implementing the Project 276
Documenting Lessons Learned 277
Obtaining Project Sign-Off 278
Is the Customer Happy? 280
Archiving Project Documents 281
It's Party Time! 282
Agile Project Management 282
Agile Roles and Responsibilities 284
Sprint Planning 285
Daily Standups or Scrum Meetings 286
Sprint Review and Sprint Retrospective 287
Terms to Know 288
Review Questions 289
Appendix A Answers to Review Questions 291
Chapter 1: Building the Foundation 292
Chapter 2: Developing Project Management Skills 292
Chapter 3: Initiating the Project 293
Chapter 4: Defining the Project Goals 294
Chapter 5: Breaking Down the Project Activities 295
Chapter 6: Planning and Acquiring Resources 296
Chapter 7: Assessing Risk 297
Chapter 8: Developing the Project Plan 297
Chapter 9: Budgeting 101 298
Chapter 10: Executing the Project 299
Chapter 11: Controlling the Project Outcome 300
Chapter 12: Closing the Books 300
Appendix B Sample Project Management
Forms and Checklists 303
Glossary 333
Index 343
