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PART ONE Communication in Principle Chapter 1 Communication: A First Look Chapter 2 Communication and Culture Chapter 3 Perceiving Ourselves and Others Chapter 4 How We Use Language Chapter 5 Communicating Nonverbally Chapter 6 Listening Effectively PART TWO Communication in Context Chapter 7 Communicating in Social and Professional Relationships Chapter 8 Communicating in Intimate Relationships Chapter 9 Communicating in Small Groups Chapter 10 Decision Making and Leadership in Groups PART THREE Communication in the Public Sphere Chapter 11 Choosing, Developing, and Researching a Topic Chapter 12 Organizing and Finding Support for Your Speech Chapter 13 Presenting a Speech Confidently and Competently Chapter 14 Speaking Informatively Chapter 15 Speaking Persuasively APPENDIX Appendix Workplace Communication and Interviewing A-1 Glossary G-1 | Notes EN-1 | Credits C-1 | Index I-1 Create your own customized Communication Matters at www.mcgrawhillcreate.com. Chapter 16 Communicating in Organizations Chapter 17 Communication and Media Chapter 18 Communication and Health