Anybody who uses a computer knows how frustrating it is when things go wrong for no apparent reason or when an incomprehensible error message precedes a catastrophic crash. Encompassing hardware devices, Windows, the Internet and email, this manual shows you how to troubleshoot methodically and resolve all manner of common problems. It also tells you how to take preventative measures and recover from disaster. The manual, which is aimed at all levels of computer user, includes a comprehensive checklist of known bugs and issues. The book includes: a methodological approach to fault diagnosis; resolving common computer hardware problems; understanding system conflicts; decoding Windows error messages; dealing with difficulties on the Internet; taking preventative measures; disaster recovery; and an extensive glossary of known problems.