The third edition of this best-selling text provides a detailed study of the ways performance can be improved in the hospitality industry through the effective management of people. It is designed to instil in readers a greater awareness of the organisational factors influencing the behaviour and performance of people at work. The approach focuses on the critical analysis of the relevance and applications of general management theory and practice to the hospitality industry. It recognises the diverse nature of the hospitality industry with many real-life case studies and examples. It is written in a clear and easy to understand style, and develops an understanding of key concepts which are then applied to the industry. The new edition has been completely updated throughout and includes a wide range of new case studies from the industry.