Name: Measuring the Performance of Human Service Programs By Lawrence L. Martin
SKU: 9781412970617
Price: 5.98 USD
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Measuring the Performance of Human Service Programs Summary

Measuring the Performance of Human Service Programs by Lawrence L. Martin

Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures-numeric counts, standardized measures, level of functioning (LOF) scales, and client satisfaction-this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services.

Features in This Edition

Provides a fundamental understanding of performance accountability and performance measurement in human service programs with comprehensive and up-to-date material
Utilizes the systems model as a conceptual framework- a common conceptual framework in social work and the human services
Explains the different types of output (efficiency) performance measures-time, episode, material
Includes updated examples of efficiency, quality, and effectiveness performance measures in human service organizations
An Instructor's Resource site offers PowerPoint slides for each chapter and suggested assignments to accompany each chapter.
Intended Audience
This book is designed for graduate courses on social work and human services and is also a invaluable resource for practitioners in human service organizations.

About Lawrence L. Martin

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters. Peter M. Kettner was a professor at the Arizona State University School of Social Work. He authored six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems.

Preface 1. Performance Accountability and Performance Measurement Introduction What is a Program? What is Performance Measurement? Performance Measurement and the Systems Model Why Adopt Performance Measurement? 2. Putting Performance Accountability and Performance Measurement in Perspective Introduction The Forces Promoting Performance Accountability and Performance Measurement The Language and Structure of SEA Reporting Developing and Using Performance Measures 3. Logic Models, Human Service Programs, and Performance Measurement Introduction Developing a Logic Model Agency Strategic Plan Focus Community Problem or Need Focus Social Problem Focus 4. Output Performance Measures Introduction What are Output Performance Measures? Developing Intermediate Output Performance Measures Final Output Performance Measures 5. Quality Performance Measures Introduction What is Quality? The Dimensions of Quality Types of Quality Performance Measures 6. Outcome Performance Measures Introduction What are Outcome Performance Measures? Client Problems Versus Client End States The Four Types of Outcome Performance Measures Intermediate and Final Outcome Performance Measures Selecting Outcome Performance Measures Cause-and-Effect Relationships Social Indicators as Final Outcome Performance Measures Outcome Performance Measures and Programs of Service Assessing the Four Types of Outcome Performance Measures 7. Introduction What are Numeric Counts? Examples of Numeric Counts The Preference for Numeric Counts An Assessment of Numeric Counts 8. Standardized Measures Introduction What are Standardized Measures? The Use of Standardized Measures for Evaluation Versus Research Difference in Standardized Measures Locating Standardized Measures Using Standardized Measures as Outcome Performance Measures Translating Standardized Measures Into Numeric Counts An Assessment of Standardized Measures 9. Level of Functioning (LOF) Scales Introduction What are Level of Functioning (LOF) Scales? Principles in Designing LOF Scales Translating LOF Scales Into Numeric Counts An Assessment of LOF Scales 10. Client Satisfaction Introduction Using Client Satisfaction as an Outcome Performance Measure Translating Client Satisfaction Outcomes Into Numeric Counts An Assessment of Client Satisfaction 11. Using Performance Measurement Information Introduction The Town The Agency and the Human Service Programs Planning Using Performance Measures Monitoring Performance Reporting Using Performance Measures Performance Accountability and Performance Measurement References Index About the Authors

Additional information

Sku

CIN141297061XG

ISBN 13

9781412970617

ISBN 10

141297061X

Title

Measuring the Performance of Human Service Programs by Lawrence L. Martin

Author

Lawrence L. Martin

Series

Sage Human Services Guides

Condition

Used - Good

Binding type

Paperback

Publisher

SAGE Publications Inc

Year published

20090728

Number of pages

160

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us

Measuring the Performance of Human Service Programs Lawrence L. Martin

Measuring the Performance of Human Service Programs by Lawrence L. Martin

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Measuring the Performance of Human Service Programs Summary

Measuring the Performance of Human Service Programs by Lawrence L. Martin

About Lawrence L. Martin

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