My Account
Log in Registration
All
Cart
Highlights
Fiction Books
Non-Fiction Books
Children's Books
Rare Books
Music
DVD & Blu-Ray
Video Games
Category
Wishlists
Cart
All
Free US shipping over $10
Trustpilot
Proud to be B-Corp

Total Quality Management in Human Service Organizations Lawrence L. Martin

Total Quality Management in Human Service Organizations By Lawrence L. Martin

Total Quality Management in Human Service Organizations by Lawrence L. Martin

Reviews:
$7.92
Condition - Good
Only 2 left
Good$7.92New$108.39

Summary

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Faster Shipping

Get this product faster from our US warehouse

Total Quality Management in Human Service Organizations Summary

Total Quality Management in Human Service Organizations by Lawrence L. Martin

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

About Lawrence L. Martin

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.

Table of Contents

Quality Management The New Managerial Wave What is Total Quality Management (TQM)? TQM as a Philosophy of Management Quality as an Organizational Goal Collecting and Using Customer Quality Data Understanding and Controlling Variation Continuous Quality Improvement Through Teamwork Top Management Commitment Contractor Involvement A Plan for Implementing TQM

Additional information

CIN0803949502G
9780803949508
0803949502
Total Quality Management in Human Service Organizations by Lawrence L. Martin
Lawrence L. Martin
Sage Human Services Guides
Used - Good
Paperback
SAGE Publications Inc
1993-10-20
112
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Total Quality Management in Human Service Organizations