At John Lewis we believe our success and reputation is based on the trust our customers have in us to do the right things and do things right. That sense of trust comes almost entirely from customers' positive experience of our staff - experiences we work very hard to optimize. Lesley's book explores and articulates the under-pinning philosophy and practice of this approach in a compelling way which will, I hope, enable other leaders to unleash the power of their people to the benefit of their brand. * Andrew Murphy, Executive Director, Retail, John Lewis Department Stores *
I have been fortunate to have worked with Lesley for over 10 years across the Financial and Technology industries. As a true leader in her field, she is engaging, enigmatic and passionate in driving real change where it counts. Her ability to affect real cultural change in organisational brand perception and aligning this with individual's personal brand is key. In my view Lesley's success is driven by her ability to develop great personal relationships and her pragmatic approach to delivering the best results to achieve the desired outcomes. This book is a must for anyone who wants to drive fundamental change at an organisational level or individually and I am sure will become the go to guide for anyone wishing to achieve this. * Sue Henley EMEA Head of Talent Development, Inclusion & Diversity CA Technologies *
In a world of increasingly homogenous products & services the only key differentiator is the customer experience. The insights in this book make it a must read for those that want to understand how to achieve this * Lorraine Vaun-Davies - Associate Programme Director, London Business School *
What people say about you as a leader and your company when you're not there to defend, can significantly positively or negatively affect business growth. The impact of a polished brand of a person and their behaviours cannot be underestimated. This book addresses this very subject in a most effective way, hence every leader of an organisation should read it. * Penny Philpot Group Vice President Oracle Corporation *
....practical steps that lead straight to the heart of brand authenticity * Jane McLeod Vice President, Communications WABCO Vehicle Control Systems *
A must read book for any Leaders wanting to ignite their social engine, light up their brand and fire up their people. * Phil Jones Managing Director Brother UK Ltd *
Your corporate reputation is determined by what your customers experience when they engage with your brand. Your people are at the heart of your brand, so you need to ensure your culture is one where they believe in and represent what you want to be known for. Lesley's book will really open up your thinking to how you can achieve this in a practical and consistent way, and no longer leave your corporate brand wide open to interpretation. * Gabriella Driver Learning & Development Manager Post Office Ltd *
