From the most trusted name in language reference, here is the most complete guide available to office and secretarial procedures and practice. Now totally updated for all the latest developments in this fast-changing field, it provides complete information on every office function, including word processing, E-mail, electronic data management, business letter writing, travel planning, office management, and much, much more! Created by a team of distinguished secretarial educators, this extraordinary resource is a must for every office.