Luca Dentella is an IT architect working for an Italian consulting company, Sorint.LAB. He graduated in Telecommunication Engineering from the Polytechnic University of Milan, and he specialized in Windows and Virtualization technologies, becoming both a Microsoft and a VMware Certified Professional. Over the last 7 years, he has worked mainly for ING Direct, Italy, where he helped to design, develop, and evolve the IT infrastructure of the bank. Some projects he was involved in include call center virtualization, design of bankshop infrastructures, outsourcing part of the back office, and insourcing the core banking backend. In the past, he worked as a Java/C# developer. Now, he leverages his programming skills to write scripts and programs to automate administrative tasks. He designs, implements, and administers XenApp farms for different customers. He's the author of Citrix XenApp Performance Essentials, Packt Publishing. You can visit Luca's blog at http://www.lucadentella.it.