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Make Difficult People Disappear - How to Deal with Stressful Behavior and Eliminate Conflict M Wofford

Make Difficult People Disappear - How to Deal with  Stressful Behavior and Eliminate Conflict By M Wofford

Make Difficult People Disappear - How to Deal with Stressful Behavior and Eliminate Conflict by M Wofford


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Condition - Very Good
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Summary

Save your organization by building the skills to deal with difficult people We all have to work with people we can't stand to be around. Our challenge is to find creative ways to handle these difficult people.

Make Difficult People Disappear - How to Deal with Stressful Behavior and Eliminate Conflict Summary

Make Difficult People Disappear - How to Deal with Stressful Behavior and Eliminate Conflict by M Wofford

Save your organization by building the skills to deal with difficult people We all have to work with people we can't stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, and Entertainer, readers can then devise effective strategies for diffusing unproductive and damaging behavior. This book serves to change the mindset and behavior of people who deal with difficulty on a regular basis. * Wofford describes how through understanding our behavior differences and natural reactions to stress, that utilizing a plan based on these differences the difficulty simply seems to disappear * Advises everyone from frustrated executives to entrepreneurs tired of dealing with difficult people who suck the life out of their organizations Complete with a step-by-step action plan, Make Difficult People Disappear serves to replenish your confidence and build skills in leading those who until now you didn't know how to manage and felt there was no choice but to continue to deal with or ignore.

About M Wofford

Monica Wofford, CSP, is the CEO of Contagious Companies, Inc., a training and consulting firm specialzing in the transformation of managers from those promoted, but perhaps not prepared, into high performing leaders. She s had the privilege of working with organizations such as Estee Lauder, the United States Mint, the FAA, SeaWorld, and the Department of Education, and has engaged audiences in all fifty United States and seventeen Countries. When not serving clients and leading her own team, Monica is an active member of the National Speakers Association and the International Society for Performance Improvement.

Table of Contents

Acknowledgments iv Introduction vii Author s Note on Sources xi 1 BRIBES ... in the Form of Sprinkles? 1 2 SHIFTS ... in Your Expectations 19 3 LABELS ... That Actually Make Sense 43 4 MAPS ... Showing Where Others Can Go before Being Told 65 5 PRAISE ... without Pom-Poms Unless That s What They Need 89 6 CLUES ... That You Can Finally Hear 113 7 HOPE ... in What Others Intend Despite What They Do 135 8 WHEELS ... of Motion Not Attached to a Bus 147 9 HABITS ... That Help You Be You and Let Them Be Them 169 Conclusion 187 Appendix: CORE Snapshot 193 About the Author 195

Additional information

GOR009443295
9781118273807
111827380X
Make Difficult People Disappear - How to Deal with Stressful Behavior and Eliminate Conflict by M Wofford
Used - Very Good
Hardback
John Wiley & Sons Inc
20120427
208
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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