The Call Center Dictionary Madeline Bodin

Name: The Call Center Dictionary By Madeline Bodin
SKU: 9781578200955
Price: 7.32 USD
Availability: InStock

The Call Center Dictionary by Madeline Bodin

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Summary

Your company needs a call center to be competitive in the 21st century

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The Call Center Dictionary Summary

The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions by Madeline Bodin

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

About Madeline Bodin

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

Additional information

Sku

CIN1578200954VG

ISBN 13

9781578200955

ISBN 10

1578200954

Title

The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions by Madeline Bodin

Author

Madeline Bodin

Condition

Used - Very Good

Binding type

Paperback

Publisher

Taylor & Francis Ltd

Year published

20020103

Number of pages

232

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us