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Marketing Plans Summary

Marketing Plans: Profitable Strategies in the Digital Age by Malcolm McDonald (Cranfield School of Management)

The latest edition of the leading and internationally bestselling text on marketing planning

In the newly revised ninth edition of Marketing Plans, a team of renowned marketing strategists and professors delivers a fully updated version of the gold standard in marketing planning textbooks. The book contains a proven, start-to-finish approach to planning your firms marketing and is complemented by brand-new content on digital marketing and sustainable marketing.

The authors have also included best-practice guidance on omnichannel management, integrated marketing communications, key account management, and customer experience management. The book provides:

  • A best-practice, step-by-step process for coordinating marketing strategy and planning
  • Methods to create powerful, differentiated value propositions
  • Tools to prioritise marketing efforts on segments and strategies that will deliver the greatest returns in growth and profits
  • Lessons from the leaders on how to embed world-class marketing within the organisation.

Perfect for students and executives alike in marketing, sales, strategy, and general management, Marketing Plans, 9th edition remains the worlds leading resource on the critical topic of marketing strategy and planning.

About Malcolm McDonald (Cranfield School of Management)

Malcolm McDonald is Emeritus Professor of Marketing and former Deputy Director of Cranfield School of Management. He has worked with the operating boards of many of the worlds multinational companies such as IBM, Xerox and BP.

Hugh Wilson is Professor of Marketing at Warwick Business School. He began his career in technology and marketing roles for IBM, Xerox and NCR. He now works with Unilever, Neste and others on sustainability-related marketing challenges.

Dave Chaffey is co-Founder of Smart Insights, an online training service providing advice and alerts on best-practice and industry developments about integrated digital marketing strategy.

Table of Contents

Preface and Acknowledgements vi

How to Use This Book to Achieve the Best Results viii

Learning Features x

An Important Note to the Reader from the Authors xii

Part One The Marketing Planning Process and the Output 1

Chapter 1 Understanding the Marketing Process 3

Chapter 2 The Marketing Planning Process: The Main Steps 41

Chapter 3 The Customer and Market Audit Part 1: Understanding Markets and Market Segmentation 81

Chapter 4 The Customer and Market Audit Part 2: Understanding Customer Needs and Developing Value Propositions 135

Chapter 5 The Customer and Market Audit Part 3: The Product Audit 163

Chapter 6 Setting Marketing Objectives and Strategies 219

Part Two The Major Elements of Marketing 265

Chapter 7 The Integrated Marketing Communications Plan 267

Chapter 8 The Sales and Key Account Plan 327

Chapter 9 The Omnichannel Plan: The Route to Market 371

Chapter 10 The Customer Relationship Management Plan 413

Chapter 11 The Pricing Plan 451

Part Three Marketing Plans Measurement and Implementation 481

Chapter 12 Implementation Issues in Marketing Planning 483

Chapter 13 Measuring the Effectiveness of Marketing Planning 537

Chapter 14 A Step-by-Step Marketing Planning System 561

Conclusion: Guidelines from the Authors on World-Class Marketing 597

Marketing Planning: Yes, it really works! Experiences from the real world 601

Index 615

Additional information

GOR013758553
9781394177103
1394177100
Marketing Plans: Profitable Strategies in the Digital Age by Malcolm McDonald (Cranfield School of Management)
Used - Very Good
Paperback
John Wiley & Sons Inc
2024-03-21
656
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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