This text-workbook is a streamlined, no-nonsense approach to business communication. It takes a three-in-one approach: (1) text; (2) practical workbook; and (3) self-teaching grammar/mechanics handbook. The chapters reinforce basic writing skills, then apply these skills to a variety of memos, letters, reports and resumes. This edition features increased coverage of contemporary business communication issues including oral communication, electronic forms of communication, diversity and ethics.