This book takes a practical approach, with step-by-step instructions for business process management, model creation, and implementation. The book uses a typical BPM project lifecycle case study to explore and explain the process in a realistic situation. This is a book for Business Analysts (BAs) who need to develop a process model for implementation in a business process management system. Developers looking at the JBoss jBPM toolset will also find it a useful introduction to the key concepts. This book is a full toolkit for someone who wants to implement BPM in the right way. This toolkit is particularly aimed at Business Analysts, although Project Managers, IT managers, developers, and even business people can expect to find useful tools and techniques in here. We will present the project framework, analysis techniques and templates, BPM technology and example deliverables that you need to successfully bring a BPM solution into your organization.