Part I. Ideas for Effective Public Service, 1. Introduction: The Oath and the Opportunity, 2. The Attitude of a Public Servant, 3. A Reflective Practitioner's Philosophy: Creating Public Value and Solving Public Problems, 4. Implementing Public Policy and Using Networks, 5. Performance-Based Management: An Opportunity Squandered, 6. Government's Greatest Achievements, 7. Qualities Needed by Future Public Servants, Part II. Examples for Effective Public Service: Profiles of Public Service Heroes, 8. Abraham Lincoln, Keeping the Union Together, 9. Frederick Douglass, Calling Out the Brutality and Hypocrisy of Slavery, 10. Ida B. Wells, Journalist Documenting Racial Injustice, 11. Upton Sinclair, Muckraking Author, 12. Alice Paul, Fighting for Women's Voting Rights, 13. Harry Truman, Plain-Spoken President, 14. Frances Perkins, Champion of the New Deal, 15. George Marshall, Rescuing and Restoring Europe, 16. Martin Luther King, Jr., Warrior for Economic Justice, 17. Rachel Carson, Mother of a Movement, 18. Robert Kennedy, Beacon of Hope, 19. Sergio Vieira De Mello, Diplomat in Harm's Way, Epilogue: Lessons Learned from Public Service Heroes, Appendix A. Ripples of Hope: Sustaining Quotations for Public Servants
