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Conversational AI Michael McTear

Conversational AI By Michael McTear

Conversational AI by Michael McTear


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Summary

Current research in Conversational AI focuses mainly on the application of machine learning and statistical data-driven approaches to the development of dialogue systems. Finally, a number of challenges for future research are considered, including: multimodality in dialogue systems, visual dialogue;

Conversational AI Summary

Conversational AI: Dialogue Systems, Conversational Agents, and Chatbots by Michael McTear

This book provides a comprehensive introduction to Conversational AI. While the idea of interacting with a computer using voice or text goes back a long way, it is only in recent years that this idea has become a reality with the emergence of digital personal assistants, smart speakers, and chatbots. Advances in AI, particularly in deep learning, along with the availability of massive computing power and vast amounts of data, have led to a new generation of dialogue systems and conversational interfaces. Current research in Conversational AI focuses mainly on the application of machine learning and statistical data-driven approaches to the development of dialogue systems. However, it is important to be aware of previous achievements in dialogue technology and to consider to what extent they might be relevant to current research and development. Three main approaches to the development of dialogue systems are reviewed: rule-based systems that are handcrafted using best practice guidelines; statistical data-driven systems based on machine learning; and neural dialogue systems based on end-to-end learning. Evaluating the performance and usability of dialogue systems has become an important topic in its own right, and a variety of evaluation metrics and frameworks are described. Finally, a number of challenges for future research are considered, including: multimodality in dialogue systems, visual dialogue; data efficient dialogue model learning; using knowledge graphs; discourse and dialogue phenomena; hybrid approaches to dialogue systems development; dialogue with social robots and in the Internet of Things; and social and ethical issues.

About Michael McTear

Michael McTear is an Emeritus Professor at Ulster University with a special interest in spoken language technologies and conversational interfaces. He has authored several books, including Spoken Dialogue Technology: Toward the Conversational User Interface (Springer, 2004), Spoken Dialogue Systems (Morgan Claypool, 2010, with Kristiina Jokinen), and The Conversational Interface: Talking to Smart Devices (Springer, 2016, with Zoraida Callejas and David Griol). Michael has delivered keynote addresses and tutorials at many academic conferences and at industrial conferences, including SpeechTEK, the Conversational Interaction conference, RE-WORK AI Assistant Summit, and ProjectVoice. Currently, he is involved in several projects where he is applying Conversational AI to areas such as mental health support and the home monitoring of the elderly.

Table of Contents

Preface.- Acknowledgments.- Glossary.- Introducing Dialogue Systems.- Rule-Based Dialogue Systems: Architecture, Methods, and Tools.- Statistical Data-Driven Dialogue Systems.- Evaluating Dialogue Systems.- End-to-End Neural Dialogue Systems.- Challenges and Future Directions.- Bibliography.- Author's Biography .

Additional information

NLS9783031010484
9783031010484
3031010485
Conversational AI: Dialogue Systems, Conversational Agents, and Chatbots by Michael McTear
New
Paperback
Springer International Publishing AG
2020-10-30
234
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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