This book offers an in-depth look at developing effectiveness in the public sector and how to achieve the best possible outcomes for people rather than just good or efficient outputs.
The book is unique within the competition as readers will gain an understanding of how to build effectiveness, rather than just efficiency, into their thinking and into the culture of their organisations.
The book applies to an international audience in the public sector and also across sectors.
Written by two leading authorities and practitioners of public management performance measurement.
Mike Bourne is Professor of Business Performance at Cranfield University where he is Director of the Centre for Business Performance. He chairs the Performance Measurement Association and is Director of the Infrastructure and Project Authority's (Cabinet Office and Treasury) Performance Leadership Programme (PLP) that has engaged more than 1,200 senior public servants. He is a lead on the subject of governance for Project X (the collaboration between academia and government, working towards better project delivery). He has a PhD from the University of Cambridge and speaks internationally on the theme of organisational performance.
Pippa Bourne is a Visiting Fellow at Cranfield School of Management and Director of Bourne Performance, a consultancy helping organisations to achieve higher levels of performance. Her particular interest is the relationship between the culture of the organisation and its performance. She has many years of practical experience working in Higher Education and professional organisations managing the relationships between different groups of people to create effective organisations. Most recently, she has been involved in research with a group of universities interviewing those involved in major government projects in the US and the UK. She has an MBA and has completed a certificate in Coaching at the University of Cambridge's Institute for Continuing Education.
List of illustrations
Preface
Acknowledgements
Introduction
Part 1: Creating the Environment for Change
Chapter 1: What are the Challenges?
Chapter 2: Leadership and Creating a Culture of Effectiveness
Chapter 3: The Skills of Leadership
Chapter 4: Changing the Thinking
Part 2: Approaches for Making it Happen
Chapter 5: Creating Supportive Structures
Chapter 6: Effectiveness and Planning for Change
Chapter 7: Stakeholders and Change
Chapter 8: Capacity and Capability for Change
Chapter 9: Theory of Change Tools
Chapter 10: Measuring Performance: The Performance Framework
Chapter 11: Linking Measurement to Strategy
Chapter 12: How to Measure Performance
Chapter 13: Reviewing Performance
Chapter 14: Governance
Part 3: Bringing it all Together
Chapter 15: Four Pillars of Effectiveness
Chapter 16: Reflections