A guidebook providing students with the essentials they'll need to communicate successfully in today's workplace. This text offers concise and accessible, yet thorough, coverage of audience and purpose, research, style, and document design, and strategies for designing all of the major document types. This second edition has been updated with sample documents annotated with insights and advice from the employees at the organisations that developed them. Throughout the text, a new set of engaging graphics provides visual explanations of key concepts.