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Mike Markel is director of technical communication at Boise State University, USA, where he teaches both undergraduate and graduate courses. The former editor of IEEE Transactions on Professional Communication, he is the author of numerous articles and six books about technical communication, including Ethics and Technical Communication: A Critique and Synthesis.

PART I: WORKING IN THE TECHNICAL COMMUNICATION ENVIRONMENT 1. Introduction to Technical Communication 2. Understanding Ethical and Legal Considerations 3. Writing Collaboratively and Using Social Media PART II: PLANNING AND DRAFTING THE DOCUMENT 4. Analyzing Your Audience and Purpose 5. Researching Your Subject 6. Writing for Your Readers PART III: DESIGNING USER-FRIENDLY DOCUMENTS AND WEB SITES 7. Designing Documents and Web Sites 8. Creating Graphics PART IV: LEARNING IMPORTANT APPLICATIONS 9. Writing Correspondence 10. Writing Job-Application Materials 11. Writing Proposals 12. Writing Informational Reports 13. Writing Recommendation Reports 14. Writing Definitions, Descriptions, and Instructions 15. Making Oral Presentations