The American Management Association guide to effective training. Now in its third edition, The Trainer's Handbook is the classic problem solver for experienced and novice trainers alike. It's packed with guidance for handling every aspect of training, from planning and preparation to writing lesson plans; using games, exercises, and visual aids in the classroom; selling the training function to senior management; negotiating with vendors; and assessing training results. It will help trainers: * develop and deliver training programs that enhance on-the-job performance * improve their own leadership and platform skills * use technology effectively * deal with training problems like illiteracy, reluctant (or overeager) participants, budget constraints, and more This "bible of the training industry" includes new chapters on training for teams, on-the-job training, tying training to business needs, and training in technical and sales environments.