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Workg W/Diff People Rev Exp Muriel Solomon

Workg W/Diff People Rev Exp By Muriel Solomon

Workg W/Diff People Rev Exp by Muriel Solomon


$2.99
Condition - Good
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Summary

Are you frustrated by the unnecessary stress and aggravation caused by troublesome colleagues? This hard-hitting desktop reference provides you with all the proven techniques and strategies to create better relationships with the people at work.

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Workg W/Diff People Rev Exp Summary

Workg W/Diff People Rev Exp by Muriel Solomon

Sad but true, often the people we work with inhibit us from doing our best work and cause unnecessary stress. This guide provides practical, workable strategies to deal with these troublesome colleagues.Working with Difficult People is an instant reference offering alternatives to handling the most difficult individuals at work - whether they are problem bosses, colleagues or subordinates.It explores the various personality types encoutered in the work environment, providing examples and easy-to-follow scenarios for effective communication that can improve every situation.

About Muriel Solomon

Muriel Solomon has been working in communications for over 35 years. She teaches to companies throughout the USA, and wrote a syndicated column for the Miami Herald for many years.

Table of Contents

Introduction

Part One: Dealing with Hostile or Angry People

Chapter 1: When Your Boss Is Belligerent
Computer Spies
Browbeaters
Sadists

Chapter 2: When Your Colleagues Are Belligerent
Raging Bulls
Tacklers
Enviers
Squelchers
Intimidators

Chapter 3: When Your Subordinates Are Belligerent
Bushwhackers
Hotheads
Revengers
Quitters

Part Two:Dealing with Pushy or Presumptuous People

Chapter 4: When Your Boss Is Arrogant
Usurpers
Fame Claimers
Blockers
Checklist for Offering Unsolicited Ideas and Proposals

Chapter 5: When Your Colleagues Are Arrogant
Moochers
Battering Rams
Zealots
Competitors

Chapter 6: When Your Subordinates Are Arrogant
Rule Benders
Clansmen
Commandants

Part Three: Dealing with Deceitful or Underhanded People

Chapter 7: When Your Boss Is Deceptive
Hypocrites
Welchers
Backpedalers
Forked Tongues

Chapter 8: When Your Colleagues Are Deceptive
Brain-Pickers
Backstabbers
Underminers

Chapter 9: When Your Subordinates Are Deceptive
Saboteurs
Foxes
Bluffers
Instigators

Part Four: Dealing with Shrewd or Manipulative People

Chapter 10: When Your Boss Is Exploitive
Whip-Crackers
Connivers
Camouflagers
Flatterers

Chapter 11: When Your Colleagues Are Exploitive
Spellbinders
Imposers
Duck and Divers
Operators

Chapter 12: When Your Subordinates Are Exploitive
Bootlickers
Snitchers
Rumor Mongers

Part Five: Dealing with Rude or Abrasive People

Chapter 13: When Your Boss Is Discourteous
Clods
Ridiculers
Condescenders

Chapter 14: When Your Colleagues Are Discourteous
Interrupters
Left-handed Complimenters
Insulters

Chapter 15: When Your Subordinates Are Discourteous
Free Spirits
Snippy Talkers
Defiers
Needlers

Part Six: Dealing with Egotistical or Self-Centered People

Chapter 16: When Your Boss Is Self-Seeking
Talent Wasters
Brush-offs
Neglector
Show-offs

Chapter 17: When Your Colleagues Are Self-Seeking
One-Uppers
Know-It-Alls
Pulley Operators

Chapter 18: When Your Subordinates Are Self-Seeking
Empire Builders
Prima Donnas
Magnifiers

Part Seven: Dealing with Procrastinating or Vacillating People

Chapter 19: When Your Boss Causes Delays
Put-offs
Helter-Skelters
Overcommitters
Chameleons

Chapter 20: When Your Colleagues Cause Delays
Socializers
Perfectionists
Dawdlers

Chapter 21: When Your Subordinates Cause Delays
Checklist for Dealing with Procrastinators
Clockwatchers
Duds
Rebels

Part 8: Dealing with Rigid or Obstinate People

Chapter 22: When Your Boss Is Unbending
Comma Counters
Inflexibles
Pigheads

Chapter 23: When Your Colleagues Are Unbending
Killjoys
Chapter and Versers
Stiff-necks

Chapter 24: When Your Subordinates Are Unbending
Silent Screwups
Stubborn Mules
Clingers

Part Nine: Dealing with Tight-Lipped or Taciturn People

Chapter 25: When Your Boss Is Uncommunicative
Icebergs
Clams
Evaders

Chapter 26: When Your Colleagues Are Uncommunicative
Skeptics
Withholders
Glarer-Starers

Chapter 27: When Your Subordinates Are Uncommunicative
Grinners
Worrywarts
Tongue-tieds

Part Ten: Dealing with Complaining or Critical People

Chapter 28: When Your Boss Is a Fault-finder
Nitpickers
Checklist to Improve Your Listening Skills and Responses
Guilt Ladlers
Hanging Judges
Meat Grinders

Chapter 29: When Your Colleagues Are Fault-Finders
Squawkers
Supersensitives
Checklist for Dealing with Supersensitives
Wisecrackers
Wet Blankets

Chapter 30: When Your Subordinates Are Fault-Finders
Blame Shifters
Whiners
Self-Beraters
Martyrs

Summing It Up
26 Tactful Phrases to Help You Confront Difficult People
10 Important Guidelines to Remember

Index

Additional information

CIN0735202915G
9780735202917
0735202915
Workg W/Diff People Rev Exp by Muriel Solomon
Used - Good
Paperback
Pearson Education (US)
20020301
336
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us

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