I. COMMUNICATION AND INTERCULTURAL COMPETENCE.
1. Introduction to Intercultural Competence. The Imperative for Intercultural Competence.
The United States as an Intercultural Community.
The Challenge of Living in an Intercultural World.
2. Communication and Culture. Communication.
Culture.
Why Cultures Differ.
3. Intercultural Communication Competence. Intercultural Communication.
Intercultural Communication and Related Terms.
Competence and Intercultural Communication.
II. CULTURAL DIFFERENCES IN COMMUNICATION.
4. Cultural Patterns and Communication: Foundations. Defining Cultural Patterns.
Components of Cultural Patterns.
Characteristics of Cultural Patterns.
Cultural Patterns and Intercultural Competence.
5. Cultural Patterns and Communication: Taxonomies. Taxonomies of Cultural Patterns.
Cultural Taxonomies and Intercultural Competence.
6. Cultural Identity, Cultural Biases, and Intercultural Contact. Cultural Identity.
Cultural Biases.
Intercultural Contact.
III. CODING INTERCULTURAL COMMUNICATION.
7. Verbal Intercultural Communication. The Power of Language in Intercultural Communication.
Definition of Verbal Codes.
Language, Thought, Culture, and Intercultural Communication.
Verbal Codes and Intercultural Competence.
8. Nonverbal Intercultural Communication. Definition of Nonverbal Codes.
Cultural Universals in Nonverbal Communication.
Cultural Variations in Nonverbal Communication.
Nonverbal Messages in Intercultural Communication.
Synchrony of Nonverbal Communication Codes.
Nonverbal Communication and Intercultural Competence.
9. The Effects of Code Usage in Intercultural Communication. Cultural Variations in Persuasion.
Preferences in the Organization of Verbal Codes.
Cultural Variations in the Structure of Conversations.
Effects of Code Usage on Intercultural Competence.
IV. COMMUNICATION IN INTERCULTURAL RELATIONSHIPS.
10. Intercultural Competence in Interpersonal Relationships. Cultural Variations in Interpersonal Relationships.
The Maintenance of Face in Interpersonal Relationships.
Improving Intercultural Relationships.
Interpersonal Relationships and Intercultural Competence.
11. Episodes, Contexts, and Intercultural Interactions. Social Episodes in Intercultural Relationships.
Contexts for Intercultural Competence.
Episodes, Contexts, and Intercultural Competence.
12. The Potential for Intercultural Competence. Basic Tools for Improving Intercultural Competence.
Outcomes of Intercultural Contact.
The Ethics of Intercultural Competence.
Concluding Remarks.
Author Index. Subject Index. 