Clear business communication - whether internal and informal, or external to clients, or customers or suppliers - is vital to avoid costly mistakes. Since e-mail is becoming the modern way to communicate, it is important to learn the skills of writing effectively and delivering clear messages. It has never been more worth your time and effort to polish your skills and develop the habits of good communication. From page one, Writing Effective E-mail sets out to simplify and demystify this essential subject. The book takes the reader through the critical steps of: creating e-mails that have the right tone; avoiding the e-mail pitfalls; and polishing up cybergrammar skills. The authors will take you from evaluation of your writing and computer skills through to the key elements of composing a message, eliminating mechanical and spelling errors, and formatting your document properly.