Effective communication is the key to success! This book is for anyone wishing to improve their communication skills and knowledge of the way in which communications function in organisations. * the third edition of this highly successful book has been fully revised to bring it fully up to date and incorporates latest electronic developments * covers the skills of speaking, writing, listening and effective reading * provides detailed guidance on telephoning, interviewing, meetings, speaking in public, letter and report writing, visual and non-verbal communication and the use of visual aids * contains useful sections on grammar and usage, checklists on spelling and commonly misused and confused words * activities, assignments, self-checks and exercises are included throughout