Cart
Free US shipping over $10
Proud to be B-Corp

Behavioral Public Performance Oliver James (University of Exeter)

Behavioral Public Performance By Oliver James (University of Exeter)

Behavioral Public Performance by Oliver James (University of Exeter)


$24.69
Condition - New
Only 2 left

Summary

This Element introduces a new approach in the measurement and reporting of government performance - behavioral public performance. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, and information sources.

Behavioral Public Performance Summary

Behavioral Public Performance: How People Make Sense of Government Metrics by Oliver James (University of Exeter)

A revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people's identification, perception, understanding and use of information. This Element introduces a new approach - behavioral public performance - that connects these two revolutions. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, human motivation and information sources. These factors combine with the characteristics of information users and the political context to shape perceptions, judgment and decisions. Behavioral public performance suggests lessons to improve design and use of performance metrics in public management and democratic accountability.

Table of Contents

1. Introduction. Connecting two revolutions; 2. What's in a (performance) number?; 3. Frames; 4. Comparisons; 5. Motivated reasoning; 6. Sources; 7. Stereotypes and anti-public sector bias; 8. Autonomy and learning; 9. Lessons for practice and governance.

Additional information

NLS9781108708074
9781108708074
1108708072
Behavioral Public Performance: How People Make Sense of Government Metrics by Oliver James (University of Exeter)
New
Paperback
Cambridge University Press
2020-06-25
75
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a new book - be the first to read this copy. With untouched pages and a perfect binding, your brand new copy is ready to be opened for the first time

Customer Reviews - Behavioral Public Performance