Organizational change is difficult to manage and takes time to implement. The way it is handled has a direct impact on its success. The adoption of ITIL can be particularly difficult, especially where it represents a radical change. How do you ensure that the process goes smoothly and offers a return on your investment? In ITIL(R) and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. Drawing on her many years of experience, Pamela discusses five different models of organizational change and explains how to select the most suitable approach for your project and your organization. Real-life examples bring the theories to life. This book will enable you to understand why some employees are resistant to change and how to minimize and overcome that resistance. Obtaining staff buy-in is crucial: if you do it right, you will see morale increase and relationships improve across the organization. By focusing on the right projects and tasks, increased productivity and profitability will result. You will understand how effective change management lowers costs and brings a higher return on investment, as the services provided will be perfect for the needs of the business and disruption will be kept to a minimum. About the author Pamela Erskine has over 15 years of leadership experience in IT and service transformation with responsibility for providing best practice, thought leadership, and guidance relating to the ITIL framework. She has led a number of IT transformation initiatives with measurable results in customer satisfaction, efficiency, and effectiveness. In addition to operational responsibility, Pam has consulted for Fortune 50 companies on IT strategy, IT service management, and organizational change initiatives. She is an ITIL expert, ITIL service manager, SixSigma certified and a certified help desk director.