Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Part I A+ Essentials 220-701
Chapter 1: Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 3
1.1 Categorize storage devices and backup media . . . . . . . . . . . . . . . . . . . 3
1.2 Explain motherboard components, types, and features. . . . . . . . . . . . 6
1.3 Classify power supplies types and characteristics. . . . . . . . . . . . . . . . 16
1.4 Explain the purpose and characteristics of CPUs and their features.. . . . 18
1.5 Explain cooling methods and devices . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.6 Compare and contrast memory types, characteristics, and their purpose. . .. . . 22
1.7 Distinguish between the different display devices and their characteristics . . .. . . 25
1.8 Install and configure peripherals and input devices. . . . . . . . . . . . . . 27
1.9 Summarize the function and types of adapter cards . . . . . . . . . . . . . 29
1.10 Install, configure, and optimize laptop components and features. . . .. 32
1.11 Install and configure printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 2: Troubleshooting, Repair, and Maintenance . . . . . . 57
2.1 Given a scenario, explain the troubleshooting theory. . . . . . . . . . . . 57
2.2 Given a scenario, explain and interpret common hardware and
operating system symptoms and their causes . . . . . . . . . . . . . . . . . . . . . 60
2.3 Given a scenario, determine the troubleshooting methods
and tools for printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 64
2.4 Given a scenario, explain and interpret common laptop
issues and determine the appropriate basic troubleshooting method . . . . . . . . . . 67
2.5 Given a scenario, integrate common preventative maintenance
techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Chapter 3: Operating System and Software . . . . . . . . . . . . . . . . . . . . . . 95
3.1 Compare and contrast the different Windows Operating
Systems and their features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
3.2 Given a scenario, demonstrate proper use of user interfaces . . . . . 107
3.3 Explain the process and steps to install and configure the Windows OS. . . . . 113
3.4 Explain the basics of boot sequences, methods, and startup utilities . .. . 123
Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Chapter 4: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 147
4.1 Summarize the basics of networking fundamentals, including
technologies, devices, and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
4.2 Categorize network cables and connectors and their
implementations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
4.3 Compare and contrast the different network types . . . . . . . . . . . . . 164
Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Chapter 5: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
5.1 Explain the basic principles of security concepts and technologies . . .. 185
5.2 Summarize the following security features . . . . . . . . . . . . . . . . . . . . 193
Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Chapter 6: Operational Procedure . . . . . . . . . . . . . . . . . . . . . . . 211
6.1 Outline the purpose of appropriate safety and environmental
procedures and, given a scenario, apply them . . . . . . . . . . . . . . . . . . . 211
6.2 Given a scenario, demonstrate the appropriate use of
communication skills and professionalism in the workplace . . . . . . . 221
Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Part II A+ 220-702
Chapter 7: Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . 241
1.1 Given a scenario, install, configure, and maintain personal
computer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
1.2 Given a scenario, detect problems, troubleshoot, and
repair/replace personal computer components . . . . . . . . . . . . . . . . . . 252
1.3 Given a scenario, install, configure, detect problems,
troubleshoot, and repair/replace laptop components . . . . . . . . . . . . . 260
1.4 Given a scenario, select and use the following tools . . . . . . . . . . . . 261
1.5 Given a scenario, detect and resolve common printer issues . . . . . 263
Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Chapter 8: Operating Systems . . . . . . . . . . . . . . . . . . . . . . 285
2.1 Select the appropriate commands and options to troubleshoot and resolve problems . 285
2.2 Differentiate between Windows Operating System directory
structures (Windows 2000, XP, Vista, and Windows 7) . . . . . . . . . . . 296
2.3 Given a scenario, select and use system utilities/tools and
evaluate the results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
2.4 Evaluate and resolve common issues . . . . . . . . . . . . . . . . . . . . . . . . . 310
Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Chapter 9: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
3.1 Troubleshoot client-side connectivity issues using appropriate tools . . 339
3.2 Install and configure a small office home office (SOHO) network . . . . .. 352
Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Chapter 10: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 375
4.1 Given a scenario, prevent, troubleshoot, and remove viruses and malware . . . . 375
4.2 Implement security and troubleshoot common issues . . . . . . . . . . 379
Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
TOC, 9780789747914, 1/3/2011