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Using Counselling Skills on the Telephone and in Computer-mediated Communication Pete Sanders

Name: Using Counselling Skills on the Telephone and in Computer-mediated Communication By Pete Sanders
SKU: 9781898059752
Price: 17.49 USD
Availability: InStock

Using Counselling Skills on the Telephone and in Computer-mediated Communication by Pete Sanders

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Summary

Best-selling practical guide, covering the use of counselling skills on the telephone and telephone counselling. This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.

Using Counselling Skills on the Telephone and in Computer-mediated Communication Summary

Using Counselling Skills on the Telephone and in Computer-mediated Communication by Pete Sanders

This popular book was the first UK published book on the use of counselling skills on the telephone and telephone counselling, written by an author well-known for his direct and accessible style. The second edition looked at research into counselling on the telephone, presented the story of a real-life agency and considered the impact of technology such as caller identification and freephone numbers on helping agencies. The forthcoming third edition brings this useful book up to date. Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint.

Using Counselling Skills on the Telephone and in Computer-mediated Communication Reviews

The reservation I have about Pete Sanders' book is that it says in a more succinct fashion everything I have been trying to impart in my Listening Skills Workshops these past years! Jan Korris M.E. Association Consultant

About Pete Sanders

Pete Sanders worked for over 25 years as a counsellor, founded BAC Accredited counsellor training courses in Wigan and Manchester, and supervised counsellors for many years. After leaving the world of education he set up PCCS Books with his wife, Maggie. He has written several books and articles on counselling and still dabbles at the fringes with odd contributions here and there. He now spends most of his time concentrating on creating a strong library of published person-centred literature through the work of PCCS Books.

Useful questionsNecessary definitionsTelephone counsellingThe impact of technologyBefore the callOn the telephoneCalls we would rather not receiveAfter the callBetween callsResearch into telephone helping and counsellingOne voluntary agency and its trainingFurther reading

Additional information

Sku

GOR005820361

ISBN 13

9781898059752

ISBN 10

1898059756

Title

Using Counselling Skills on the Telephone and in Computer-mediated Communication by Pete Sanders

Author

Pete Sanders

Condition

Used - Very Good

Binding type

Paperback

Publisher

PCCS Books

Year published

20071210

Number of pages

170

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Using Counselling Skills on the Telephone and in Computer-mediated Communication Pete Sanders

Using Counselling Skills on the Telephone and in Computer-mediated Communication by Pete Sanders

Summary

Using Counselling Skills on the Telephone and in Computer-mediated Communication Summary

Using Counselling Skills on the Telephone and in Computer-mediated Communication by Pete Sanders

Using Counselling Skills on the Telephone and in Computer-mediated Communication Reviews

About Pete Sanders

Table of Contents

Additional information

Customer Reviews - Using Counselling Skills on the Telephone and in Computer-mediated Communication