Defusing the Angry Patron: A How-to-Do-it Manual for Librarians by Rhea Joyce Rubin
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Defusing the Angry Patron
Defusing the Angry Patron
Summary
Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behaviour.
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Defusing the Angry Patron Summary
Additional information
CIN1555703720VG
9781555703721
1555703720
Defusing the Angry Patron: A How-to-Do-it Manual for Librarians by Rhea Joyce Rubin
Used - Very Good
Paperback
Neal-Schuman Publishers Inc
2000-01-01
100
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us