Operations Management: Meeting Customer's Demands with Student CD-ROM Richard J. Schonberger

Operations Management: Meeting Customer's Demands with Student CD-ROM by Richard J. Schonberger

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Provides a survey of the techniques and methods for managing operations in services and manufacturing. This book presents concepts with a real-world perspective. It uses 15 principles as a framework for organizing the text, and stresses teamwork, quality, and customer service. It also includes topics such as product and service design.

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Operations Management: Meeting Customer's Demands with Student CD-ROM by Richard J. Schonberger

This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.

Chapter 1 Operations Management: Introductory ConceptsChapter 2 OM Strategy: Dynamic CompetitivenessChapter 3 Principles of Operations ManagementChapter 4 Demand Management and ForecastingSupplement: Least Squares Trend and Correlation CoefficientsChapter 5 Capacity Planning and Master SchedulingSupplement: Aggregate capacity Planning with ExcelOChapter 6 Order Fulfillment and PurchasingChapter 7 Designing for Customers' Needs Chapter 8 The Quality ImperativeSupplement: Quality Pioneers of the Twentieth CenturyChapter 9 Process Control and ImprovementChapter 10 Flow-Control: Eliminating Process WastesChapter 11 Timing-Another ImperativeChapter 12 Human Resources in OMSupplement: Four methods of developing Time StandardsChapter 13 Managing Materials: Timing and QuantitiesSupplement: Economic Order Quantity: Theory and DerivationsChapter 14 Facilities ManagementChapter 15 Managing Continuous and Repetitive OperationsChapter 16 Managing Job and Batch OperationsChapter 17 Managing ProjectsAppendices:A - Normal CurveB - Random Numbers(?) a may not useC - Answers to Even-numbered exercisesD - Selected Bibliography

Operations Management: Meeting Customer's Demands with Student CD-ROM Richard J. Schonberger

Operations Management: Meeting Customer's Demands with Student CD-ROM by Richard J. Schonberger

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Operations Management: Meeting Customer's Demands with Student CD-ROM by Richard J. Schonberger

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