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Public Sector Performance Richard Kearney

Public Sector Performance By Richard Kearney

Public Sector Performance by Richard Kearney

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Summary

This volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government. It examines specific performance management strategies, including those dealing with quality, employee motivation, and privatization.

Public Sector Performance Summary

Public Sector Performance: Management, Motivation, And Measurement by Richard Kearney

Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking means of improving their performance. Their quest is not new, rather, the concern with improving the performance of government organizations has existed since the Scientific Management Movemen

About Richard Kearney

Richard Kearney is professor and chair of the Department of Political Science at East Carolina University. He has served as director of the Institute of Public and Urban Affairs and master of the public affairs program at the University of Connecticut, and was a faculty member at the University of South Carolina and the University of Northern Iowa. Evan Berman is a faculty member in the Department of Public Administration at the University of Central Florida. He has previously taught at the University of Miami, and has served as a policy analyst for the National Science Foundation.

Table of Contents

Introduction -- Part 1 Performance Foundations -- Productivity and the Process of Organizational Improvement -- A Capacity-Building Framework -- The Deadly Sins in Public Administration -- Humanizing Public Administration -- Initiating Change that Perseveres -- Turnaround at the Alabama Rehabilitation Agency -- Common Barriers to Productivity Improvement in Local Government -- Recognizing Management Technique Dysfunctions -- Part 2 Performance Strategies -- Municipal Management Tools from 1976 to 1993 -- Putting a Powerful Tool to Practical Use -- Reorganizations and Reforms -- MBO in State Government -- Motivational Programs and Productivity Improvement in Times of Limited Resources -- A Technique for Controlling Quality -- Adapting Total Quality Management (TQM) to Government -- Computer Technology and Productivity Improvement -- Organizational Decline and Cutback Management -- An Empirical Study of Competition in Municipal Service Delivery -- Part 3 Performance Measurement -- Excellence in Public Service-How Do You Really Know? -- The Self-Evaluating Organization -- Program Evaluation and Program Management -- Performance Measurement Principles and Techniques -- Measuring State and Local Government Performance -- Developing Performance Indicators for the Pennsylvania Department of Transportation

Additional information

NPB9780367317492
9780367317492
0367317494
Public Sector Performance: Management, Motivation, And Measurement by Richard Kearney
Richard Kearney
New
Hardback
Taylor & Francis Ltd
2019-09-05
388
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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