The classic guide to bringing out the best in people at their worstfully updated for a world thats meaner, nastier, and more polarized than ever

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we cant standnot fewerand, too often, if we arent yelling at each other, weve just quit talking altogether.

The global bestseller Dealing with People You Cant Stand has been helping people make the best of tough situations for nearly three decades, and this new edition has been fully updated to address the needs of our time. You'll learn how to get along and get things done when youre dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Brand-new chapters cover:

• Narcissism
• Polarization
• Remote work
• Meetings
• Video communication
• Social media communication
• Communicating with relatives

The authors explain how to use sophisticated listening techniques to unlock the doors to others hearts and minds; turn conflict into cooperation by reducing the differences between us; and mitigate the destructive behavior of all types of difficult people.

Whether youre dealing with a manager who wont let you get a word in edgewise in a virtual or hybrid meeting, a coworker who holds beliefs you find extreme, a family member who doesnt respect your boundaries, or trolls on social media, Dealing with People You Cant Stand provides the tools for bringing out the best in people at their worst.