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Measure What Matters to Customers - Using Key Predictive Indicators RJ Baker

Measure What Matters to Customers - Using Key Predictive Indicators By RJ Baker

Measure What Matters to Customers - Using Key Predictive Indicators by RJ Baker

Reviews:
$98.99
Condition - Very Good
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Very Good$98.99Good$14.41

Summary

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

Measure What Matters to Customers - Using Key Predictive Indicators Summary

Measure What Matters to Customers - Using Key Predictive Indicators by RJ Baker

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

About RJ Baker

RONALD J. BAKER, CPA, is the author of The Firm of the Future and Pricing on Purpose, both from Wiley, and Professional's Guide to Value Pricing, Sixth Edition. He is founder of VeraSage Institute, a think tank dedicated to teaching value pricing to professionals around the world. Baker is a frequent speaker and consultant to professional service firms on implementing Total Quality Service and Value Pricing. He has been appointed to the AICPA's Group of One Hundred, a think tank of leaders addressing the future of the CPA profession, and was named to Accounting Today's 2001, 2002, 2003, 2004, and 2005 Top 100 Most Influential People in the profession.

Table of Contents

Foreword. Preface. Acknowledgments. About the Author. 1 The Canary in the Coal Mine. 2 The Economy of Mind. 3 The Old Business Equation. 4 The New Business Equation. 5 Pantometrists: Counting for the Sake of Counting. 6 The Gospel of Efficiency. 7 All Learning Starts with Theory. 8 Constructing a Theory. 9 Pantometry versus Theory. 10 Measures that Matter. 11 Developing KPIs for Your Company. 12 Increasing Knowledge Worker Effectiveness. 13 Managing by Results versus Managing by Means. 14 Human Capital, Not Cattle. 15 The Moral Hazards of Measurements. 16 The Dreamers versus the Pantometrists. Bibliography. Suggested Reading. Index.

Additional information

GOR002100855
9780471752943
0471752940
Measure What Matters to Customers - Using Key Predictive Indicators by RJ Baker
RJ Baker
Used - Very Good
Hardback
John Wiley & Sons Inc
20061017
208
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Measure What Matters to Customers - Using Key Predictive Indicators