Smart Things to Know About Customers by Ros Jay
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Smart Things to Know About Customers
Smart Things to Know About Customers
Summary
This guide aims to offer a learning resource for the business person. It covers the subject of customer care in the business world.
Smart Things to Know About Customers Summary
Table of Contents
What is Smart?; Preface; The Customer Service Vision; Know Your Customers; Manage Your Customers; Manage Your Customers' Complaints; Build Customer Loyalty; Relationship Marketing; Win New Customers; Out There; Index.
Additional information
GOR001942175
9781841120379
1841120375
Smart Things to Know About Customers by Ros Jay
Used - Very Good
Paperback
John Wiley and Sons Ltd
20000808
214
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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