S/NVQ Level 2 Customer Service by Sally Bradley
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S/NVQ Level 2 Customer Service
S/NVQ Level 2 Customer Service
Summary
Designed to provide students with the underpinning knowledge for the NVQ in Customer Service at Level 2, this book covers the two mandatory units and ten of the option units. It includes case studies which give students the opportunity to analyse and discuss real-life situations and to practise their skills.
S/NVQ Level 2 Customer Service Summary
Table of Contents
Unit 1: Prepare yourself to deliver good customer service; Unit 5: Provide customer service within the rules; Unit 6: Recognise and deal with customer queries, requests and problems; Unit 9: Give customers a positive impression of yourself and your organisation; Unit 12: Live up to the customer service promise; Unit 13: Make customer service personal; Unit 15: Deal with customers in writing or using ICT; Unit 16: Deal with customers face to face; Unit 17: Deal with customers by telephone; Unit 21: Deliver reliable customer service; Unit 31: Resolve customer service problems; Unit 36: Develop customer relationships.
Additional information
GOR002309719
9780435465292
0435465295
S/NVQ Level 2 Customer Service by Sally Bradley
Used - Very Good
Paperback
Pearson Education Limited
20070628
384
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us