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Introducing training and training delivery; analyzing course material and learner information; assuring preparation of the training site; establishing and maintaining credibility; managing the learning environment; demonstrating effective communication skills; demonstrating effective presentation skills; demonstrating effective questioning skills and techniques; responding to learners' needs for clarification or feedback; providing positive reinforcement and motivational incentives; using training methods appropriately; using media and hardware effectively; evaluating learner performance; evaluating the delivery of instruction; reporting evaluation information; international training, co-training and transfer of training; appendices - research study, critical incident exercise, annotated resource guide.